By Mike Doane
Liz Selover, AUA Conventions and Meetings Manager, and her team member, Kaili Johnson, needed a way to manage housing, travel, and registration details for their VIP members and attendees. They wanted something that would alleviate human error and automate their process.
How to treat VIPs with the highest honor
Selover and Johnson recognize the importance of their VIP guests. “We don’t cure cancer,” says Selover, “But we may be hosting doctors who do.”
Because of this, AUA VIP attendees are treated with special attention. Their experience from the airport, to the hotel, to the benefits they receive (ranging from complimentary ground transfers, to sleeping rooms, to registration), are highly curated.
“The doctors we work for are busy,” continues Selover. “It’s our job to make their lives easier and get them through the day.”
AUA started the VIP program to deliver an amazing experience to members who have…
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